Cancellation Policy
The Cut-off
We process orders very quickly to ensure fast delivery. Orders can only be cancelled before they are dispatched. Once a tracking number is generated, the order cannot be cancelled.
How to Cancel
To request an order cancellation before dispatch, please follow these instructions:
- Email support@binarybotz.com with your Order ID and the subject line "CANCELLATION REQUEST".
- Alternatively, contact us via Phone at +91 94046 06271 for expedited handling.
Refunds for Cancelled Orders
If your cancellation request is approved before dispatch, a full refund will be issued to your original payment method. The refunded amount will typically reflect in your account within 5-7 business days, depending on your bank's processing times.
Frequently Asked Questions
Can I cancel an order after it has been shipped?
No, once a tracking number has been generated and the order leaves our facility, it cannot be cancelled. You will need to wait for the package to arrive and initiate a return if it meets our Return Policy criteria.
How long does the refund take after a cancellation?
If your cancellation request is processed successfully prior to dispatch, the refund is initiated immediately. It typically takes 5-7 business days for the funds to reflect in your original payment method.
What is the mission of Binary Botz?
At Binary Botz, our mission is to empower makers, students, and professional engineers across India by providing high-quality electronic components, robust development boards, and specialized robotics parts. We strive to be the most reliable, fast, and accessible electronics supplier, bridging the gap between innovative ideas and physical reality.
Who is Daedalus?
Daedalus is our custom-built, AI-powered technical assistant designed exclusively for Binary Botz customers. Daedalus can help you troubleshoot your circuits, pick the right microcontroller for your specific use-case, explain complex wiring diagrams, and even generate boilerplate C++ code for your Arduino or ESP32 projects—available 24/7 directly on our platform.